For properties vacant more than two weeks, we recommend a minimum of bi-weekly visits. Miami's humidity and weather patterns mean that issues can develop quickly in unoccupied homes. Properties vacant for full seasons typically benefit from weekly visits, particularly during hurricane season (June–November).

A property manager typically oversees rental properties—handling tenants, leases, rent collection, and the operational demands of an income-generating property. Home watch is entirely different: it is dedicated oversight for an owner-occupied second home with no tenants. Lux Key does not manage rentals. We protect and maintain your personal property.

Yes. We work with building management to establish access credentials during onboarding, so every visit is seamless and documented. We are familiar with the access protocols at buildings throughout Aventura, Bal Harbour, Surfside, Sunny Isles Beach, and North Miami Beach.

Minor issues are documented in your report with our recommended action. Urgent issues—active water leaks, HVAC failures, evidence of break-in or weather damage—are escalated by phone or message immediately, with photos and a clear description. We do not wait for the next report cycle when something requires immediate attention.

Yes. Lux Key Concierge is fully insured and carries liability coverage appropriate for residential property access and management services. Documentation is available on request.